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服務條款與細則

報名、訂金與尾款支付

為完成報名程序，您需依各活動或行程規定繳交訂金。已繳交之訂金將作為活動總費用之一部分，並於尾款結算時抵扣。各活動之最低訂金金額將標示於該活動或行程說明頁面中。

為確認您的報名資格，請完整填寫活動報名表，以便我們取得活動執行所需之相關資訊，並進行後續安排與準備工作。

當活動或行程確認成團並確定舉辦後，本公司將通知您繳交尾款。尾款須於活動開始日前至少 7 日完成繳納，方視為完成報名程序並保留參加資格。

旅客取消與退款規定

除行程或活動說明另有規定外，您得於活動開始日前任何時間以書面方式通知本公司取消報名。

取消報名時，本公司將依下列退款標準收取取消手續費，並按下表所列比例辦理退款：

Cancellation Request
Fee as % of programme value
主辦單位取消或變更行程

本公司為活動及行程之主辦單位，惟部分服務內容可能需透過第三方合作夥伴、供應商或服務提供者共同執行，包括但不限於住宿、交通、餐飲、保險、景點參訪、導覽服務及其他相關安排。

即使您已完成全額付款，所有活動及行程安排仍須以相關合作夥伴及服務供應商之最終確認為準。

如因不可預見之情況、合作夥伴異動、天候因素、交通狀況、政府法令限制、場地因素或其他非本公司所能合理控制之因素，導致活動或行程無法如期舉辦、需進行調整或取消，本公司將盡力於活動開始日前至少 14 日通知您。

於上述情況下，本公司得視實際情況提供替代行程、活動內容或其他相近體驗方案，但無提供替代方案之義務。若替代方案涉及額外費用，本公司將事先告知相關費用及內容，並於取得您的同意後始進行安排。

如本公司未能提供替代方案，或您選擇不接受所提供之替代方案，本公司將退還您已支付之活動或行程費用，作為本公司就該活動或行程所應負之全部退款責任。

旅客變更申請

旅客就本公司所提供之活動或行程所享有之權利與資格，僅限於原報名人本人行使，未經本公司事先書面同意，不得轉讓、讓與或移轉予第三人。

如旅客申請變更參加者身分、更換參加人員或更改出發日期，本公司將視同取消原報名並重新辦理報名程序，相關取消費用將依本條款「旅客取消與退款規定」辦理。

除前述情況外，旅客得隨時以書面方式提出其他變更申請，包括但不限於：

  • 更正姓名或個人資料之輸入錯誤

  • 航班資訊異動

  • 房型調整

  • 住宿安排變更

  • 其他已確認行程內容之調整需求

本公司將盡力協助處理相關變更申請，惟無法保證所有變更均能完成。部分已完成確認、預訂或製作之項目，可能因合作供應商規定或實際作業限制而無法修改。

如變更申請得以辦理，旅客應負擔因此產生之相關費用，包括但不限於供應商收取之改期費、改名費、價差、行政處理費及其他必要支出。

本公司將於收到旅客書面申請後，盡力於七（7）日內通知申請結果及相關費用說明。

Refund Policy on Unused Portion of Programme

No refund, either in full or in part, will be made with respect to all arrangements for accommodation, meals, learning journey, training activity, tours or other services which are included in the programme fare but not utilised by the participant, or where the participants amends, cancels or otherwise varies such arrangement after commencement of the Package Tour.

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If, after a programme has started, any service(s) in the itinerary cannot be fulfilled or any change(s) to the itinerary are necessitated for any reason(s) beyond our control, especially during peak seasons or upon the occurrence of a force majeure event, such as an act of God, earthquake, fire, tsunami or other natural disasters, weather conditions, war, civil unrest or terrorist attacks, government or legislative actions, strikes and labour unrest, diseases or pandemics, compulsory quarantines, or other similar event(s) (“Force Majeure Event”), we reserve the right to make reasonable changes to the itinerary, but shall endeavour where possible to arrange for the provision of a comparable alternative service.

Any additional expense resulting from such changes shall be payable by you and any resulting saving will be refunded by us to you.

 

Should you reject our offer of an alternative service, we shall not be obliged to refund any fee paid by you in respect of the unfulfilled service(s), but may do so, on a case-by-case basis.

Refund Payment Mode

For payments made in cash or via NETS, cheque or bank transfer, refunds will be made by way of cheque and will generally be processed within 2 to 4 weeks from the date of cancellation.

For credit card payments, refunds will be made via the respective credit card company and will generally be processed within 4 to 6 weeks from the date of cancellation.

Travel Documents and Travel Insurance (For Inbound Visitors)

Passport and Other Travel Documents

Subject to this clause, each participant is solely responsible for ensuring that his or her passport or other travel document is valid for at least 6 months from the expected date of departure from the last point of departure in the itinerary and that he or she has all necessary visas, permits, passes, licences, vaccinations, health certificates and/or other documents or approvals as may be required by the applicable governmental authorities of the destination country(ies) in the programme.

If a reservation has to be cancelled because the participant is unable to obtain a visa or other travel document required, the relevant cancellation fee under clause 2 above will apply. We shall not be responsible, under any circumstances, for any loss, damage or expense, or to reimburse or refund any part of the programme , should any participant be deported or refused entry by the immigration authorities of any country, for any reason, including irregular travel documents, quarantine restrictions, customs regulations, import/export restrictions, executive or administrative orders, possession of unlawful items or other criminal activities.

Each participant is also solely responsible for ensuring that his or her name as provided to the Company and reflected in the Pax Statement tallies with the name in his or her passport or travel document. If any amendment to such name is required, all applicable fees and charges shall be borne by the participant.

Travel Insurance

All participants are strongly encouraged to obtain a comprehensive travel insurance policy to protect against unforeseen circumstances, such as baggage loss, flight delays, travel agent insolvency and medical emergencies. We shall not be responsible, under any circumstances, for any such matters.

General Matters Relating to Programme Accommodation

Accommodation at nominated facilities (or hotels of a similar standard) is as specified in the programme brochure/itinerary/booking form.

Accommodation is generally available on either

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  1. Dormitory single gender

  2. Dormitory mixed gender (for pre-school groups)

  3. 3:1 foldable tents in air conditioned main square

  4. Family room (for dormitory styled beds)

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Participants will be assigned their respective numbered beds and storage facilities based on their specified needs.

Special Requests

It is the Customer’s sole responsibility to inform the Company of any special request that your child/ward may have, such as special dietary requirements, special shower arrangements and medical conditions. All requests are subject to availability and confirmation, and we endeavour to do our best to address such requirements.

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Example : No upper bunk , away from air-conditioning , close to water source. 

Pricing Policy Validities

All information and prices shown are accurate at the time of print.

Programme Fare Inclusions

The Programme includes, accommodation , programme materials , facilitation , meals (if any), attraction gate fees (if any) as specified in the Programme brochure/itinerary/booking form.

High Achievers thematic retail programmes will include personal accident insurance for the duration of the programme. https://highachievers.com.sg/products/personal-accident-coverage-for-high-achievers-managed-camps?_pos=1&_sid=121592e91&_ss=r

Programme Fare Exclusions

Unless otherwise specified the programme does not include The Programme fare does not include: 

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  1. airport taxes, airport security taxes, airline insurance surcharges, fuel taxes, visa fees, travel insurance, customs user fees and service fees as specified by the airlines and airport authorities, laundry services

  2. excess baggage charges, beverages, gratuities and/or any personal expenses.

  3. Entry into Sentosa island

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Please check with us, or your programme advisor, for general information regarding visa fees, gratuities, as well as local tipping practices. 

Promotional Pricing

We may, from time to time, accord discounts and other forms of promotion for our Programmes. Our policy is to display and confirm all applicable discounts or promotions in our marketing communications and Invoices.

Mode of Payment

Payments to us may be made in cash, by:

 

  1. Corporate PayNow https://highachievers.com.sg/pages/payment-via-paynow

  2. Direct Bank Transfer

  3. Cheque, Cheques will only be accepted if presented to us at least 3 working days before the due date.

  4. Credit Card (please note that Finance Fees Apply)

  5. All payments must be made in Singapore Dollars.

Pricing Accuracy

To ensure accuracy in billing, our policy is to clearly list all relevant prices (including GST) in our invoices and communications materials. We will also clearly indicate any additional charges for extra services that may be incurred by the Customer.

Receipts

We will issue a detailed receipt for each and every payment made. Whilst we are a GST-registered organisation, no GST is levied for outbound programmes. However, GST is payable by the Customer for any programme and coach services within Singapore.

Marketing Communications

We endeavour to ensure that all of our brochures and marketing communications contain sufficient and accurate information regarding our training programmes and packaged tours,

services, prices and promotions. Our terms of sale are readily available on our website.

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