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Terms & Conditions

Reservation, Depost and Full Payment

To make a reservation, you need to place a deposit with us for your child/ward and yourself (for parent-child bonding programmes). This deposit will form part of your final payment. The minimum deposit is specified in the programme description. To confirm your reservation, please complete the programme registration form which provides us with the essential information required to make the necessary preparations for your child/ward.

Once the programme is confirmed to proceed full payment will be requested and should be received 7 days prior to the event in order to proceed.

Cancellation By Customer

Unless otherwise stated in the programme brief, you may cancel your reservation, in writing, at any time prior to the event date, subject to payment of a cancellation fee to us, to be computed based on the table below.

Cancellation Request
Fee as % of programme value
>30 Working Days
50%
<30 Working Days
80%
<7 Working Days
100%
Cancellation By Company

Please note that the Company whilst is the primary service provider also acts as an intermediary to engage the services of third party service providers in respect of your training programme.

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Even after full payment for a programme, all programme arrangements are still subject to final confirmation by the relevant third party service provider(s). (E.g KidZania Singapore, Sentosa Corporation)

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We shall endeavour to notify you, at least 14 days before the scheduled event date, if, due to any unforeseen circumstance(s), any programme that cannot be finalised, needs to be changed by us or your reservation has to be cancelled.

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In such case, we may, but shall not be obliged to, recommend alternative programmes that achieve similar learning outcomes. Please note that additional charges may apply for such alternative programmes and you will be advised accordingly of all such charges before having to make any election. If no alternatives are offered or should you decide not to accept any alternative offered, we will fully refund all payments received from you for the programme in full discharge of our obligations to you. 

Amendments By Customer

All rights and entitlements of a Customer or participant in relation to any programme booked with us are personal to such Customer or participant and may not be assigned without our express written consent.

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Any change to the identity of a participant or to the designated departure date shall be deemed a cancellation of the reservation and a cancellation fee, as set out in clause 2 above, will apply.

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Subject to that, you may submit a written request for an amendment to the details of a reservation, such as rectification of typographical errors in a participants name, changes to flight itinerary and accommodation, at any time.

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We will endeavour to accommodate or facilitate your request but cannot assure you that it can be effected. In particular, you may not be able to effect any change to certain arrangements, such as the pre-printing of certificates. Where the change is possible, you shall be responsible for all additional charges and administrative fees that may be incurred to effect the change. We will endeavour to confirm the status of any request for an amendment within 7 days of receiving the written request.

Refund Policy on Unused Portion of Programme

No refund, either in full or in part, will be made with respect to all arrangements for accommodation, meals, learning journey, training activity, tours or other services which are included in the programme fare but not utilised by the participant, or where the participants amends, cancels or otherwise varies such arrangement after commencement of the Package Tour.

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If, after a programme has started, any service(s) in the itinerary cannot be fulfilled or any change(s) to the itinerary are necessitated for any reason(s) beyond our control, especially during peak seasons or upon the occurrence of a force majeure event, such as an act of God, earthquake, fire, tsunami or other natural disasters, weather conditions, war, civil unrest or terrorist attacks, government or legislative actions, strikes and labour unrest, diseases or pandemics, compulsory quarantines, or other similar event(s) (“Force Majeure Event”), we reserve the right to make reasonable changes to the itinerary, but shall endeavour where possible to arrange for the provision of a comparable alternative service.

Any additional expense resulting from such changes shall be payable by you and any resulting saving will be refunded by us to you.

 

Should you reject our offer of an alternative service, we shall not be obliged to refund any fee paid by you in respect of the unfulfilled service(s), but may do so, on a case-by-case basis.

Refund Payment Mode

For payments made in cash or via NETS, cheque or bank transfer, refunds will be made by way of cheque and will generally be processed within 2 to 4 weeks from the date of cancellation.

For credit card payments, refunds will be made via the respective credit card company and will generally be processed within 4 to 6 weeks from the date of cancellation.

Travel Documents and Travel Insurance (For Inbound Visitors)

Passport and Other Travel Documents

Subject to this clause, each participant is solely responsible for ensuring that his or her passport or other travel document is valid for at least 6 months from the expected date of departure from the last point of departure in the itinerary and that he or she has all necessary visas, permits, passes, licences, vaccinations, health certificates and/or other documents or approvals as may be required by the applicable governmental authorities of the destination country(ies) in the programme.

If a reservation has to be cancelled because the participant is unable to obtain a visa or other travel document required, the relevant cancellation fee under clause 2 above will apply. We shall not be responsible, under any circumstances, for any loss, damage or expense, or to reimburse or refund any part of the programme , should any participant be deported or refused entry by the immigration authorities of any country, for any reason, including irregular travel documents, quarantine restrictions, customs regulations, import/export restrictions, executive or administrative orders, possession of unlawful items or other criminal activities.

Each participant is also solely responsible for ensuring that his or her name as provided to the Company and reflected in the Pax Statement tallies with the name in his or her passport or travel document. If any amendment to such name is required, all applicable fees and charges shall be borne by the participant.

Travel Insurance

All participants are strongly encouraged to obtain a comprehensive travel insurance policy to protect against unforeseen circumstances, such as baggage loss, flight delays, travel agent insolvency and medical emergencies. We shall not be responsible, under any circumstances, for any such matters.

General Matters Relating to Programme Accommodation

Accommodation at nominated facilities (or hotels of a similar standard) is as specified in the programme brochure/itinerary/booking form.

Accommodation is generally available on either

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  1. Dormitory single gender

  2. Dormitory mixed gender (for pre-school groups)

  3. 3:1 foldable tents in air conditioned main square

  4. Family room (for dormitory styled beds)

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Participants will be assigned their respective numbered beds and storage facilities based on their specified needs.

Special Requests

It is the Customer’s sole responsibility to inform the Company of any special request that your child/ward may have, such as special dietary requirements, special shower arrangements and medical conditions. All requests are subject to availability and confirmation, and we endeavour to do our best to address such requirements.

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Example : No upper bunk , away from air-conditioning , close to water source. 

Pricing Policy Validities

All information and prices shown are accurate at the time of print.

Programme Fare Inclusions

The Programme includes, accommodation , programme materials , facilitation , meals (if any), attraction gate fees (if any) as specified in the Programme brochure/itinerary/booking form.

High Achievers thematic retail programmes will include personal accident insurance for the duration of the programme. https://highachievers.com.sg/products/personal-accident-coverage-for-high-achievers-managed-camps?_pos=1&_sid=121592e91&_ss=r

Programme Fare Exclusions

Unless otherwise specified the programme does not include The Programme fare does not include: 

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  1. airport taxes, airport security taxes, airline insurance surcharges, fuel taxes, visa fees, travel insurance, customs user fees and service fees as specified by the airlines and airport authorities, laundry services

  2. excess baggage charges, beverages, gratuities and/or any personal expenses.

  3. Entry into Sentosa island

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Please check with us, or your programme advisor, for general information regarding visa fees, gratuities, as well as local tipping practices. 

Promotional Pricing

We may, from time to time, accord discounts and other forms of promotion for our Programmes. Our policy is to display and confirm all applicable discounts or promotions in our marketing communications and Invoices.

Mode of Payment

Payments to us may be made in cash, by:

 

  1. Corporate PayNow https://highachievers.com.sg/pages/payment-via-paynow

  2. Direct Bank Transfer

  3. Cheque, Cheques will only be accepted if presented to us at least 3 working days before the due date.

  4. Credit Card (please note that Finance Fees Apply)

  5. All payments must be made in Singapore Dollars.

Pricing Accuracy

To ensure accuracy in billing, our policy is to clearly list all relevant prices (including GST) in our invoices and communications materials. We will also clearly indicate any additional charges for extra services that may be incurred by the Customer.

Receipts

We will issue a detailed receipt for each and every payment made. Whilst we are a GST-registered organisation, no GST is levied for outbound programmes. However, GST is payable by the Customer for any programme and coach services within Singapore.

Marketing Communications

We endeavour to ensure that all of our brochures and marketing communications contain sufficient and accurate information regarding our training programmes and packaged tours,

services, prices and promotions. Our terms of sale are readily available on our website.

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